Get To Know Us!
We have been supplying the highest quality globally sourced housewares into the UK since 2009, allowing us to provide the continuation of product and guarantee support that our customers deserve.
Our Missions And Aims
Our Philosophy has always been simple - to work hard and maintain our ethical policy whilst ensuring that all of our customers and employees are treated honourably and fairly. Unlike other businesses hiding behind a corporate fiction, we believe in dealing with human beings - like human beings, in an open and honest way.
With our PRODUCTS this means representing what you will receive as accurately as possible using images, accurate descriptions and dimensions. Also increasingly, with hard to visualise items such as recycling bins, we try to include videos showing the products in use.
How The Laundry Company Is Different
For our CUSTOMERS this means that your online or telephone orders are dealt with QUICKLY, SECURELY and EFFICIENTLY - ensuring that you get the product that you expect in the fastest time possible (the majority of orders placed before 2pm are delivered before 12 noon next day) and our strict, monitored and certified website and transaction encryption ensures the best possible security of customer information.
VISIBILITY is important to us. We believe that is important to have a clear and open trading policy which is why you are reading this.
Many times we have looked at other online shops and have been unable to see clearly who we are buying from or have been presented with a dreaded 0845 telephone number or non descript email address.
This is why when you call us you will be answered by a real human being on 0117 330 2277 - we always give our names and you can always be sure of continuity of service from the person that you speak to.
How We Process Orders
All of our warehousing (order processing and dispatch) takes place in our Gloucestershire based warehouse facility based here; This allows us the fastest possible despatch to anywhere in the country.
We aim to get your order out to you in a timely fashion, and we will contact you on provided numbers should there be any problems in doing so!
We use Payment gateways such as SagePay and Paypal in order to provide you a safe browsing experience and so you can buy online with confidence. If you encounter anything you feel isn't correct or seems odd please do not hesitate to contact us on 0117 330 2277 and we will meet your concerns
Who We Are!
This online shop is now under new management, and is now a division of Austen Group Ltd and is a registered in England Number 13894109 - registered with Companies House in the UK see our details on companies house here
VAT number GB 877305890
REGISTERED HQ ADDRESS: LAUNDRY COMPANY, 5A-E, BABDOWN AIRFIELD, GLOUCESTERSHIRE, GL8 8YL
We look forward to supplying you with the highest quality products and service. Thank You.
Should you have unanswered questions and are still skeptical on who we are please give us a call!